PRACTICE LIBRARY

USERS' PRACTICAL ZONE

A LIBRARY OF practice CASES

Select any one which you feel attracted to and start practicing.

Solutions are getting added soon!

In the meanwhile, try to solve yourself and if you have succeeded - you may share your thoughts by sending them to the following email - and we will be glad to review and reply with our views or solutions. All the best!

email: bishwajit@eitos.co.in

Case Study 1

Evaluate readiness for ISO 9001 audit

CASE BACKGROUND:

A medium-sized entity of 144 people operating across 5 locations and centrally managed by the head office is the context of this case.

The entity is a specialist home maintenance service provider – registered as approved partners of leading brands.

Demand from Business Partners has been made to obtain ISO Certification for Quality Management System before next renewal of contracts.

Responsibility has been assigned to Operations Manager to obtain certificate for the entity including all functions.

PROBLEM QUESTION:

Try and help the Operations Manager with the following:

What steps must the Operations Manager take?

How will the Operations Manager know what requirements need to be fulfilled?

What will be the priority of activities?

CASE STUDY 2

DRAFT A LIST OF ACTIVITIES REQUIRED TO PREPARE FOR ISO 9001 IMPLEMENTATION

CASE DESCRIPTION:

Head of Quality Assurance of a leading digital solutions company has been assigned a task to obtain ISO 9001 (QMS) certificate for the entity including all functions.

PROBLEM QUESTION:

Please review the requirement and assist the Head of Quality Assurance (QA) to deal with the following:

How should the Head of QA determine the requirements that need to be fulfilled?

What will be the priority of activities?

What will be an appropriate way to share responsibility for the activities?

Use charts, diagrams, exhibits, visuals, etc. to make the responses as informative as possible.

CASE STUDY 3

PREPARE ORGANIZATION PLAN FOR ISO 9001 IMPLEMENTATION

CASE DESCRIPTION:

A logistics enterprise serving a large FMCG company – operates out of 20 locations and is managed centrally from the Shared Service Centre.

Business Partners has imposed a mandatory condition to obtain ISO Certification for Quality before next renewal of contracts.

Responsibility assigned to Head of SSC to obtain certificate for the entity including all functions.

PROBLEM QUESTION:

The Head of Shared Service Centre (SSC) has appointed the Quality Manager to run the project.

To ensure that roles and responsibilities are adequately defined, the Quality Manager needs to first create an Organization Plan.

Consider yourself as the Quality Manager and prepare the Organization Plan for the logistics enterprise.

CASE STUDY 4

PREPARE A PROCESS DOCUMENT

CASE DESCRIPTION:

Junior Section of an education institution wants to apply for accreditation by an International Board of Education. One of the requirements is to prepare good quality Procedure Manual for the section.

PROBLEM QUESTION:

You have been appointed as a specialist to present to the School Authority – some samples of Procedure Manuals – that could be adopted for the school.

As samples – please prepare process document for the following three activities: (i) Registration of Students, (ii) Student and Parent Orientation, (iii) Parent Teacher Meeting

Hint: use the Clue Sheet attached.

CASE STUDY 5

PREPARE A ONE-PAGE PROJECT PLAN FOR ISO 9001 IMPLEMENTATION

CASE DESCRIPTION:

PALAB – a Pathology Lab company has decided to get certified under ISO 9001 Standard.

The Project Manager has been instructed to present a One-Page Plan to the Executive Committee and explain the key activities involved.

The Lab has 10 functions and operates in 4 locations - all in a single city - with a total staff strength of 125.

The functions are: Corporate Office, Finance, HR, Facilities, Admin, Security, Risk, Legal, Audit and Operations.

PROBLEM QUESTION:

Your advice has been requested by the Executive Committee of the Lab asking the following - which please work on and present to the committee at the earliest:

What are the phases of a Project Plan?

What are the deliverables in each phase?

How can the requirements of ISO 9001 be embedded in the plan?

What help, support and approvals are needed from the Executive Committee?

CASE STUDY 6

PREPARE

CASE DESCRIPTION:

Case is under development.

PROBLEM QUESTION:

Case is under development.

CASE STUDY 7

PREPARE

CASE DESCRIPTION:

Case is under development.

PROBLEM QUESTION:

Case is under development.

CASE STUDY 8

PREPARE

CASE DESCRIPTION:

Case is under development.

PROBLEM QUESTION:

Case is under development.

Please send an email to bishwajit@eitos.co.in if you have a comment or a question or a request and we will be glad to attend to your mail.

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